99kopi Privacy Policy
We take the protection of your personal information seriously. This document explains in detail how 99kopi collects, processes, stores and protects the personal data of our platform members in line with international best practices.
Six Data Protection Principles of 99kopi
Every data processing action at 99kopi is guided by the following principles to ensure your information remains secure and is used appropriately at all times.
Limited Collection
99kopi only collects information that is genuinely needed to provide our services. We do not collect data beyond the scope defined in this policy.
Full Confidentiality
Your account information, transaction records and personal details will not be sold or disclosed to third parties without your consent, except as stated in this policy.
Layered Encryption
All data transfers use 256-bit SSL encryption. Stored data is protected with hashing and additional encryption methods to prevent unauthorised access.
Your Control
As the data owner, you have the right to access, correct or request deletion of your personal information at any time through official 99kopi support channels.
Appropriate Retention Period
Personal data is only retained for as long as necessary to fulfil the purposes set out in this policy or as required by legal compliance and licensing regulations.
Regular Updates
This Privacy Policy is reviewed periodically to ensure it remains relevant with technological developments and regulatory changes. Members will be informed of any material changes.
🔒 Important Note: This Privacy Policy applies to all users and members of the 99kopi platform. By registering an account or using any of our services, you acknowledge that you have read, understood and agreed to the terms stated below.
1. Introduction and Scope of This Policy
99kopi is an online sports betting and casino platform operating under international licensing. We are committed to protecting the privacy and security of personal information of all users on our platform.
This Privacy Policy describes the types of information we collect, the purpose of that collection, how the information is used and shared, and the rights you have regarding your personal data. This policy covers all services provided by 99kopi, including the official website, online slots, live casino, sports betting, the VIP programme and all customer support channels.
If you have any questions about this policy or how we handle your data, please contact our support team via 24/7 live chat or our official email.
2. Personal Information We Collect
99kopi collects several categories of information depending on the type of interaction you have with our platform:
Account Registration Information:
- Full name as shown on identity card (MyKad)
- Date of birth for age verification purposes (21 years and above)
- Active email address
- Mobile phone number
- Username and password (stored in encrypted form)
- Bank account number or e-wallet details for payment purposes
Platform Usage Information:
- Betting, deposit and withdrawal records
- Game history and account activity
- IP address and device data used
- Access logs and session times
- Game preferences and account settings
Technical Information:
- Web browser type and operating system
- Cookie data and session identifiers
- General location information (country or region)
- Communication records with the support team
3. Purpose of Using Personal Information
Personal information collected by 99kopi is used solely for legitimate purposes related to the operation of the platform and the provision of quality services to our members:
- Processing new account registrations and identity verification
- Verifying age eligibility (21 years and above) before an account is activated
- Processing deposits and withdrawals through supported payment methods
- Providing 24/7 customer support in Malay and English
- Monitoring account activity to detect fraud and suspicious transactions
- Managing the VIP programme and cashback calculations according to member tier
- Sending account-related communications, promotions and service updates
- Complying with international licensing compliance requirements and related regulations
- Improving platform security and preventing unauthorised account use
We will not use your information for purposes beyond those stated without first obtaining additional consent from you.
4. Information Sharing and Disclosure
99kopi does not sell, rent or trade your personal information to any third party for commercial purposes. However, in certain circumstances, information may be shared with a limited set of parties as follows:
Payment Service Providers: E-wallet providers such as Touch 'n Go, the DuitNow gateway, the FPX network and crypto payment platforms require minimum transaction information to process your deposits and withdrawals. All such providers are subject to strict data confidentiality agreements.
Game Software Providers: Game development companies that partner with 99kopi may receive anonymised game statistical data for game security and integrity purposes.
Legal Requirements: We may be required to disclose information when mandated by court orders, financial fraud investigations or applicable licensing compliance requirements.
Dispute Resolution: In cases of payment disputes or formal complaints, relevant information may be shared with a qualified mediating party to resolve the matter fairly.
5. Data Security Measures
99kopi implements multiple layers of technical and procedural protection to safeguard our members' personal information:
- 256-bit SSL encryption for all data transfers between your device and our servers
- Encryption of stored sensitive data including passwords and payment details
- Real-time fraud detection system to monitor suspicious activity
- Strict internal access controls — only designated staff may access personal data
- Regular security audits by independent third parties
- Clear incident response procedures in the event of any data breach
Although we take all reasonable steps, no security system is entirely foolproof. We encourage you to also take responsibility for keeping your account password secure and not sharing your login information with anyone.
6. Use of Cookies and Tracking Technologies
99kopi uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Essential Cookies: Required for basic functions such as login sessions, security and language preferences. These cookies cannot be disabled without affecting platform functionality.
Analytical Cookies: Help us understand how users interact with the platform for continuous improvement. This data is collected in aggregate and cannot directly identify individuals.
Functional Cookies: Store your preferences such as preferred language, display settings and session information for ease of use.
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect your experience on the 99kopi platform.
7. Data Retention Period
99kopi retains your personal information only for as long as it is needed to fulfil the purposes set out in this policy, or for as long as required by applicable laws and licensing requirements.
- Active account data: Retained for as long as your account remains active
- Financial transaction records: Retained for the period required by licensing regulations and financial compliance
- Support communication logs: Retained for a sufficient period for complaint resolution and audit purposes
- Closed account data: Important information is retained as required by legal obligations, while other data is deleted or anonymised within a reasonable period
When data is no longer needed, we will delete or anonymise it using secure, irreversible procedures.
8. Your Rights Regarding Personal Data
As a data subject, you have certain rights regarding the personal information we hold. To exercise any of these rights, please contact the 99kopi support team via live chat or our official email:
Your Rights Over Personal Data
As a 99kopi member, you have full control over the personal information we hold. Below are the rights you may exercise at any time.
Right of Access
You have the right to know about and obtain a copy of the personal information we hold about you.
Right of Rectification
You may request the correction of any information in our records that is inaccurate or incomplete.
Right of Erasure
Under certain circumstances, you may request that your personal information be deleted from our systems.
Right to Object
You have the right to object to the processing of your data for certain purposes, including marketing communications.
Right to Restriction
You may ask us to restrict the processing of your data while a dispute or investigation is ongoing.
Right to Portability
You have the right to receive your personal data in a structured format that can be transferred to another platform.
Withdrawal of Consent
You may withdraw consent given for specific data processing at any time without penalty.
Right to Complain
If you are not satisfied with how we handle your data, you have the right to submit a formal complaint to us.
10. Child Protection and Age Restrictions
The 99kopi platform is intended solely for individuals aged 21 and above. We do not accept registrations from anyone under the age of 21, and we do not knowingly collect personal information from children or minors.
Age verification is carried out during new account registration. If we find that false information has been provided regarding age, the account in question will be suspended immediately and all transactions will be reviewed.
If you believe that an individual under the age of 21 has used this platform, please contact our support team immediately so that prompt action can be taken.
11. Changes to This Privacy Policy
99kopi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or service developments.
When material changes are made to this policy, we will notify you via a notification on the platform, an email to the address registered to your account, or through a prominent notice on our website.
Continued use of the 99kopi platform after an updated policy takes effect will be considered acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. How to Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 99kopi, please reach out to us through the following channels:
- 24/7 Live Chat is available in Malay and English directly through the 99kopi platform
- Email: [email protected] (responses within business hours)
We will endeavour to address all personal data enquiries and requests promptly and professionally. For formal requests regarding data rights, please provide your full name and account number to facilitate the identity verification process.
Frequently Asked Questions About Privacy
Answers to the questions most commonly asked by 99kopi members about data protection and account privacy.
A Betting Platform That Puts Your Privacy First
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